Account Director

Overview  A key member of the Customer Success team, the Account Director is responsible for leading Powerley’s largest and most strategic utility customer relationship, ensuring […]

Overview 

A key member of the Customer Success team, the Account Director is responsible for leading Powerley’s largest and most strategic utility customer relationship, ensuring they achieve their program and business objectives across all business units.  This role requires substantial direct interaction with customer-side implementation and business teams, managing relationships and overseeing a cross-functional team that will include marketing, project management, customer support and technology. The Account Director will be the one ultimately responsible to ensure the entire portfolio delivers success. 

Responsibilities 

  • Execute strong client leadership and establish relationships with key individuals and stakeholders 
  • Oversee all ongoing projects with the utility customer, with a focus on ensuring timely delivery and success criteria are met 
  • Facilitate transition from a project in development to a fully supported program under the Customer Success team 
  • Support active feedback between customer implementation learnings and the Powerley product development team to drive product improvements 
  • Serve as point of escalation for team members to resolve issues to maintain and strengthen customer trust 
  • Demonstrate strong project and program management skills 
  • Partners effectively with utility program management, customer support, marketing/corporate communications, and technical teams to deliver  
  • Demonstrated ability to take ownership of issues, to initiate actions, and to make effective decisions 
  • Strong interpersonal/communication skills and the ability to oversee multiple projects and lanes of work effectively and efficiently 
  • Understanding of program and account success metrics, ensuring business objectives and all KPI’s are reported on and met 
  • Ability to manage external and internal relationships, including serving as the representative of the clients needs with the internal team members  
  • Identify areas of opportunity to grow and expand business relationships to facilitate continued growth with the utility customer 

 Requirements 

  • 7+ years’ experience in software, marketing, management consulting or internal project or program delivery 
  • 3+ years’ experience managing client relationships, including communications across different mediums channels (i.e. written, verbal, in-person) 
  • Availability for overnight travel to customer locations if required; estimated at up to 20% 
  • Solid understanding of budgeting and reporting on progress against KPI’s 
  • Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships 
  • Bachelor’s degree in a business-related field or engineering 
  • Experience working in a high growth, high change environment 
  • Strong Microsoft Excel and PowerPoint skills 

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