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Customer Engagement

Powering a Smarter Home

Proactive & Empowered: Key Trends in Home Energy Management

Proactive & Empowered: Key Trends in Home Energy Management

Home energy management demand is surging, increasing by 57% between March and May as utility customers seek to proactively manage energy.
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A New Relationship with your Energy

A New Relationship with your Energy

Moving beyond the bill, utilities are becoming a lifelong partner by introducing customers to the power and potential of their home and energy.
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Opportunities Unlocked by Engagement

Opportunities Unlocked by Engagement

AEP Ohio and Powerley turn daily interactions into lasting impacts, delivering a new energy-driven smart home experience that is engaging customers an average of 9 times per week.
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Creating a Utility-Driven Energy Experience

By combining an app that had an engaging UI and offering easy to use hardware, customer engagement with DTE soared by 72x per month.
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The Energy-Driven Smart Home Has Arrived

One utility’s evolution in response to market trends, shows that it’s not if utilities will change, but when.
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Why DTE Energy Has the #1 Utility App

DTE Insight enables their 2,142,829 users to monitor energy usage and take actions to increase efficiency.
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Turn Electrons into Experiences

Consumers want more value. Now there’s an opportunity to capitalize on new revenue streams while doing it.
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Amp Up Your J.D. Power Scores with HEM

There’s an opportunity to transform utility-customer relationships and get notable gains in your J.D. Power scores.
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